OPS04 - Customer Complaints - Audit Work Program
 
About this template
This template is structured similar to an audit file; incorportating audit planning, fieldwork and reporting into the one document. Within this excel document is an audit work program. The audit work program includes the following:
Audit objectives
Risks
Risk factors
Controls
Tests
 
This audit work program has been built for a basic treasury and cash management audit.  
 
Things to be careful about
This is a generic audit program. You should ensure you perform proper planning and a detailed risk assessment before using this template. This template should then be modified to suit your organisation and based on the results of planning to ensure that it is fit and appropriate for your organisation.